Customer Care


RETURN POLICY

Q: Not exactly what you wanted?
A: While we take pride in every Wendy Allen New York product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. Wendy Allen New York gladly accepts unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt, hygiene strip and tags must be attached. Unfortunately items marked “final sale” are not returnable. 

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. 

Q: What is returnable?
A: Original receipts required for all returns/exchanges. All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online. Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.

RETURNS BY MAIL, & EXPRESS EXCHANGES

Q: How can I return or exchange merchandise ordered from WendyAllenNY.com?
A: Complete the Return Form included in your original shipment and enclose it with the item(s) in its original packaging (when possible). Affix the enclosed shipping label to ensure correct delivery. Packages must be returned pre-paid; we are unable to accept COD deliveries. We are not responsible for items lost in the mail.

Please note that this option is available only for items ordered from WendyAllenNY.com. If your item came from a retail store, it must be returned to a store.

If you have misplaced your Wendy Allen New York Return/Exchange label, please send your pre-paid, insured package to:

Wendy Allen New York

P.O. Box 162

Throggs Neck, NY 10465



Refunds are processed 72 hours after item(s) are received. Refunds are given for the price indicated on the original receipt and any applicable taxes. Shipping charges are not refunded. Credits for returned merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.


RETURNS WITHOUT RECEIPT

Q: What if I need to make a return, but I've lost my original receipt?
A: If you wish to return your item to WendyAllenNY.com, simply include a note along with your order that includes your order number and your full name (you can find the order number on the order confirmation email you originally received or if you were a registered WendyAllenNY.com shopper at the time by logging in to your WendyAllenNY.com account and viewing your order history). If you have further questions or require additional assistance, please email our Customer Care department sales@wendyallenny.com